Question 1

How many cleaners will be in my home?

Accepted Answer

How many cleaners are coming to my house? Usually, our team consists of 2 cleaners. Depending on the scope of the cleaning and the size of your home, we may also assign 3 to 4 cleaners.

Question 2

Why is the first cleaning more expensive?

Accepted Answer

The initial cleaning often takes more time and effort because we’ll likely be working on areas that haven’t been cleaned for quite some time. We only charge for the extra time

Question 3

What if something is damaged during cleaning

Accepted Answer

We are fully insured for these types of accidents. Although they are infrequent, we understand that accidents happen.

Question 4

How do I pay for the cleaning service?

Accepted Answer

Payment is due on the day of service, or as otherwise discussed. We securely keep a Credit Card on file and charge it after each visit, ensuring a hassle-free experience. This eliminates the need for you to remember to make a payment and allows us to focus on providing exceptional cleaning services. If you have any concerns or questions regarding the payment process, please don't hesitate to reach out to our customer service team, and we'll be happy to assist you.

Question 5

What about my pets?

Accepted Answer

We're animal lovers, but sometimes, pets aren't as thrilled about us. If you believe your pet may become overly anxious during our visit, please make alternative arrangements, such as confining them to a secure room or kennel.

Question 6

Who provides cleaning supplies?

Accepted Answer

We provide all necessary cleaning supplies and equipment. However, if you prefer a specific product, we can use it if supplied.

Question 7

Do I have to sign a contract?

Accepted Answer

No contracts are involved. We only request a 48-hour notice for appointment cancellations to avoid a potential cancellation fee, typically 50% of your regular fee.

Question 8

Can I leave notes for the cleaners?

Accepted Answer

Communication is key. We welcome notes, whether they're expressing concerns or compliments.

Question 9

How do I give access to my home if I'm not there?

Accepted Answer

Most clients aren't home during cleaning. We can arrange a secure method to access your house, usually via a duplicate key. If we can't access your home on a scheduled cleaning day.

Question 10

When will the cleaners arrive at my home?

Accepted Answer

Our teams usually arrive in the morning (9 AM to Noon) or the afternoon (Noon to 2 PM). If you need a specific time, we can arrange an early morning appointment. However, please account for uncontrollable variables like weather and traffic. We strive to be punctual and efficient, but unforeseen circumstances may arise that could affect our arrival time. Thank you for understanding.

Question 11

Do I need to prepare my home before the cleaners arrive?

Accepted Answer

To ensure the best service, we ask you to tidy up personal items like clothing and toys. Our cleaners won't know where your personal items belong, and most clients prefer we don't put things away in closets or drawers. This allows our cleaners to focus on the actual cleaning tasks and ensures that your personal items are handled with the utmost respect and care. Thank you for your cooperation in helping us provide you with the best cleaning service possible

Question 12

Can I reschedule an appointment?

Accepted Answer

Yes, please call our office 48 hours in advance, and we'll gladly reschedule your cleaning.

Question 13

Are outdoor areas included in your service?

Accepted Answer

Our services are typically confined to the home's interior. If you require exterior cleaning, please let us know in advance for pricing.

Question 14

Will my dishes be cleaned?

Accepted Answer

Usually, we don't wash or put away dishes, as most clients prefer to handle their own items. However, if you are unable to tidy up your dishes before our visit, please notify us as early as possible so we can work out a solution. Our focus is on general cleaning tasks such as dusting, vacuuming, mopping, and sanitizing bathrooms and kitchens. We aim to provide a thorough and efficient cleaning service that meets the needs and preferences of our clients. If you have specific requests or instructions regarding the handling of dishes or other items, please communicate with our team, and we will do our best to accommodate your needs

Question 15

What should I do if I'm unsatisfied with the service?

Accepted Answer

service?
Contact us immediately if you're unhappy with the service received. We value your feedback and will do everything we can to ensure your satisfaction.

Question 16

Am I expected to tip the cleaners?

Accepted Answer

While tipping isn't expected in this industry, it's common practice. Tips are usually 10 to 20%, but only if you're pleased with our service. Remember, tipping should never be done in anticipation of better service.

Question 17

Will you always send the same cleaning team?

Accepted Answer

We do our best to keep your team consistent, but you may occasionally see a different cleaner. If that happens, you can still expect the same careful service and clear attention to your home’s details. Every team member is trained to follow our standards and provide a smooth, reliable experience.

Frequently asked questions

How many cleaners will be in my home?

Why is the first cleaning more expensive?

What if something is damaged during cleaning

How do I pay for the cleaning service?

What about my pets?

Who provides cleaning supplies?

Do I have to sign a contract?

Can I leave notes for the cleaners?

How do I give access to my home if I'm not there?

When will the cleaners arrive at my home?

Do I need to prepare my home before the cleaners arrive?

Can I reschedule an appointment?

Are outdoor areas included in your service?

Will my dishes be cleaned?

What should I do if I'm unsatisfied with the service?

Am I expected to tip the cleaners?

Will you always send the same cleaning team?

QUICK LINKS

SERVICES

RESIDENTIAL CLEANING

COMMERCIAL CLEANING

Deep CLEANING

ONE TIME CLEANING

CONTACT US

(207) 608-1339

cececleaningservices21@gmail.com

Serving York County and Surrounding Areas

MOVE-IN/MOVE-OUT CLEANING