We are fully insured for these types of accidents. Although they are infrequent, we understand that accidents happen.

To ensure the best service, we ask you to tidy up personal items like clothing and toys. Our cleaners won't know where your personal items belong, and most clients prefer we don't put things away in closets or drawers. This allows our cleaners to focus on the actual cleaning tasks and ensures that your personal items are handled with the utmost respect and care. Thank you for your cooperation in helping us provide you with the best cleaning service possible

We provide all necessary cleaning supplies and equipment. However, if you prefer a specific product, we can use it if supplied.

Communication is key. We welcome notes, whether they're expressing concerns or compliments.

Our services are typically confined to the home's interior. If you require exterior cleaning, please let us know in advance for pricing.

How many cleaners are coming to my house? Usually, our team consists of 2 cleaners. Depending on the scope of the cleaning and the size of your home, we may also assign 3 to 4 cleaners.

We're animal lovers, but sometimes, pets aren't as thrilled about us. If you believe your pet may become overly anxious during our visit, please make alternative arrangements, such as confining them to a secure room or kennel.

service? Contact us immediately if you're unhappy with the service received. We value your feedback and will do everything we can to ensure your satisfaction.

While tipping isn't expected in this industry, it's common practice. Tips are usually 10 to 20%, but only if you're pleased with our service. Remember, tipping should never be done in anticipation of better service.

Our teams usually arrive in the morning (9 AM to Noon) or the afternoon (Noon to 2 PM). If you need a specific time, we can arrange an early morning appointment. However, please account for uncontrollable variables like weather and traffic. We strive to be punctual and efficient, but unforeseen circumstances may arise that could affect our arrival time. Thank you for understanding.

Most clients aren't home during cleaning. We can arrange a secure method to access your house, usually via a duplicate key. If we can't access your home on a scheduled cleaning day.

Payment is due on the day of service, or as otherwise discussed. We securely keep a Credit Card on file and charge it after each visit, ensuring a hassle-free experience. This eliminates the need for you to remember to make a payment and allows us to focus on providing exceptional cleaning services. If you have any concerns or questions regarding the payment process, please don't hesitate to reach out to our customer service team, and we'll be happy to assist you.

Yes, please call our office 48 hours in advance, and we'll gladly reschedule your cleaning.

The initial cleaning often takes more time and effort because we’ll likely be working on areas that haven’t been cleaned for quite some time. We only charge for the extra time

While we strive to send the same cleaners for each session, we occasionally rotate teams. This approach provides fresh perspectives on your home and ensures reliability. Rest assured, all teams have access to your home's details and notes for a seamless transition. Our goal is to maintain the high standard of cleaning you expect from us, regardless of the team assigned to your home. Each member of our team is well-trained and familiar with our processes and your specific cleaning needs. We are committed to providing consistent, high-quality service, whether with a familiar face or a new team member.

Usually, we don't wash or put away dishes, as most clients prefer to handle their own items. However, if you are unable to tidy up your dishes before our visit, please notify us as early as possible so we can work out a solution. Our focus is on general cleaning tasks such as dusting, vacuuming, mopping, and sanitizing bathrooms and kitchens. We aim to provide a thorough and efficient cleaning service that meets the needs and preferences of our clients. If you have specific requests or instructions regarding the handling of dishes or other items, please communicate with our team, and we will do our best to accommodate your needs

No contracts are involved. We only request a 48-hour notice for appointment cancellations to avoid a potential cancellation fee, typically 50% of your regular fee.